Just about everyone has bought something that was not quite what they wanted. This will have often been due to the seller’s guarantee that the item could fill certain needs. Many people could probably give numerous reasons for being unhappy with their various purchases. It has also come to people’s minds to try to fix the situation. After all, there are rules in place to stop suppliers from taking advantage of their customers.
Consumers in Australia are protected by the Australian Consumer Law, which is also known as the ACL. The provisions of this law afford buyers a number of courses of action, should they buy something that isn’t what was promised. And these courses of actions can be taken against suppliers of goods, manufacturers, and even providers of credit. The following relates only to actions against suppliers.
What Can Consumers Do?
This largely depends how major the problem is. If it is a minor incident, and the seller is willing and able to provide a new product, it is good enough for the law. If the failure of the seller isn’t major, the customer might not even be able to ask for a refund and reject the goods. In case of a major failure on the part of the seller, the customer might be able to totally reject the product, and get a full refund of their money.